FAQ

How do I order?
You can send in your order by filling in the order form on this site. Orders will not be accepted over the phone or by fax or email unless and otherwise stated in the product description. Your order will be confirmed by e-mail.

Will the items delivered match the items as they appear on your site?
Certainly. The items will be the same brand and type as shown on the site. However, there may be variations in colour, shade and design as these depend on monitor and availability.

Do you feature Special Offers on your site?
From time to time we shall be featuring Special Offers or Bonuses or Free Products for our members. You will find these on site or we will keep you informed via e-mail.

How will the Product be delivered?
All items will be couriered or hand delivered to the recipient's doorstep. We take special care to ensure that the Products are delivered on time and in perfect condition.

Are there any additional delivery charges?
Our delivery charges are 20% plus on the cost of the item. Should there be any additional charges, we will inform you in advance.

How much time do you take to deliver?
Generally, Products are delivered within 48 hours  of the order being received by us. All approximate delivery times are mentioned in the product description and Delivery Policy.

What if a Product is not delivered?
Sometimes, due to circumstances beyond our control, your order may go astray. In such cases we will replace the Product and or make a fresh delivery.

How do I make payments?
Intigrated with Paypal or please send email to madhwaservices@gmail.com

What if there has been a change in the recipient's address?
You must inform us of this change at least 3 days before the date of delivery or your order may be delivered to the wrong address for which we will not be held responsible.